Physiotherapist guiding an older woman through strength and rehabilitation exercises with dumbbells at home in Melbourne.

Gap-free physio with a GP Chronic Condition Management Plan

Our physiotherapist Dhiv Naidoo offers 30-minute appointments for patients with a GP Chronic Condition Management Plan. These appointments are gap free, which means there is no out-of-pocket fee.

Meet Dhiv Naidoo

Dhiv Naidoo, physiotherapist at Pollinate Health, Carlton North

Dhiv Naidoo

Dhiv completed a Master of Physiotherapy Practice at La Trobe University and has more than eight years’ experience across hospital and private practice. He began his career at Northern Health, working alongside surgeons and doctors in orthopaedics, rehabilitation and community services. In private practice, he has worked in rehabilitation and with NDIS participants.

Dhiv takes the time to assess you properly and explain what is causing your problem in plain language. He then works out a treatment plan with you, built around your goals. His areas of interest include rehabilitation and progressive strength programs.

Dhiv works on Tuesdays and Thursdays, 12pm to 6pm.

Find us

We are across the road from Park St Cafe, near the corner of Nicholson St.

Our clinic is close to Carlton, Fitzroy North, Brunswick East and Princes Hill. The 96 tram on Nicholson Street stops right outside our clinic, and there is street parking on Park St.

Pollinate Health
320 Park St, Carlton North VIC 3054

What other types of physiotherapy are there?

What is a GP Chronic Condition Management Plan?

A plan your GP prepares if you have a chronic condition. A chronic condition is one that has lasted, or is expected to last, six months or more.

Already have an older plan? A GP Management Plan and Team Care Arrangement prepared before 1 July 2025 can still be used until 30 June 2027.

Rehabilitation physiotherapist guiding woman through clinical exercise therapy.

Who can book a gap-free appointment

You can book a gap-free appointment with Dhiv if:

Woman doing supervised rehabilitation exercise with light dumbbells at Pollinate Health Carlton North

How it works

Gap-free appointments are 30 minutes and are with Dhiv Naidoo only.

Bring any scans and reports to your first appointment.

How can Pollinate Health physios help?

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Back and neck pain

Back and neck pain are the most common reasons people see us. We work out what is driving your pain, explain any scans in plain language and tailor treatment to you.

Older hands squeezing a therapy ball during an arthritis physiotherapy session in Carlton North

Arthritis and older adults

We help you manage arthritis, with the aim of keeping you active and independent. Our team includes a physio trained in the GLA:D program for hip and knee osteoarthritis, with experience in community rehabilitation and home-based therapy.

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Young people and families

We treat musculoskeletal and sports injuries in kids and teenagers, and parents trying to balance a busy life with keeping active.

Physiotherapist fitting an ankle brace after a sprain at Pollinate Health Carlton North

After injury or surgery

Having worked alongside orthopaedic surgeons in hospital, our physios guide your rehabilitation after fractures, joint replacements, ACL reconstruction, rotator cuff and Achilles repairs, and spinal surgery, in line with your surgeon’s guidelines.

Sports Medicine and Assessments

Sports injuries

Whether you play weekend sport or run marathons, our physios assess your injury and tailor your rehabilitation, with the aim of getting you back to sport and the activities you love. Our clinic director was a physiotherapist at the 2004 Athens Olympic Games.

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Pain in daily life

We treat pain that gets in the way of everyday life, from general soreness to persistent pain, work injuries and chronic inflammatory conditions. Our goal is to help you reduce discomfort and keep moving day to day.

How our physios treat you

Treatment is tailored to you. Depending on what your physiotherapist finds, it may include:

Assessment and diagnosis

Your physiotherapist asks about your problem and its history, checks for medical causes, and examines how you move. The aim is a clear diagnosis before treatment begins.

Hands-on therapy

Soft tissue and joint mobilisation may help ease pain, reduce muscle tension and restore movement. Your physiotherapist judges when it is appropriate and how much pressure to use.

Dry needling

Fine needles are placed into tight or sensitive points in a muscle to help release tension and ease pain. Your physiotherapist will discuss whether it suits you.

Exercise therapy

Exercises chosen for your injury may help improve strength, flexibility and function. They are adjusted as your recovery progresses.

Rehabilitation

After an injury or surgery, a structured program may help you regain function and independence, and return to work or sport.

Therapeutic massage

Massage may help relieve muscle tension and soreness. It is given by a physiotherapist, so you can claim it on private health insurance.

Movement and technique

Your physiotherapist may look at how you walk, run, lift or sit at your desk, and suggest changes to reduce strain on your body.

Education and self-management

Our goal is for you to understand your injury and know how to manage it between appointments.

Book a gap-free appointment

For patients with a GP Chronic Condition Management Plan and a GP referral letter. Appointments are 30 minutes with Dhiv Naidoo, and there is no out-of-pocket fee. Gap-free appointments run until 31 December 2026.

Frequently asked questions

Yes. For a gap-free appointment you need a referral letter from your GP under a GP Chronic Condition Management Plan. Your GP can send your referral letter to us before your appointment, or you can bring it with you.

Nothing on the day. Medicare covers the full fee of $63.40 and we claim it for you.

Gap-free appointments with Dhiv are available for appointments that take place on or before 31 December 2026. From January 2027, a small gap applies, the same as with our other physiotherapists.

You can still book as a private patient. Standard fees apply.

We can only cover appointments that your GP has referred to physiotherapy and that you haven’t already used. Appointments used with another physio or another allied health professional count towards your five. If you’re not sure how many you have left, check with Medicare before booking.

Yes. Our other physiotherapists accept care plans, and you pay a small gap after the rebate.

Your Medicare card, any scans or reports, and comfortable clothing. Your GP referral letter, if your GP has not already sent it to us.